Different chargers or converters are required due to the fact that the voltage and frequency of the power supply and the shape of the sockets vary from country to country or region to region. You can choose the right type of charger to buy according to your region:
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https://gardepro.com/products/12v-ac-power-adapter-for-gardepro-trail-camera
When using The A3S for charging, we need to prepare 12V AC/DC Power chargers and adapter, when using, plug the adapter into the charger, then you can charge the A3S .
We also have an introductory video on youtube that you can refer to.
If your problem still cannot be solved, please contact us.