Q1: How far can the Hub connect to cameras?
A1: Up to 3,000 ft / 1 km transmission distance in open air, and a proven 1,600 ft / 485 m reliable range in typical use. Actual range may vary depending on obstacles such as walls, trees, or buildings.
Q2: Can I use the system for free without subscription?
A2: Yes, the permanently free plan covers all basic trail camera functions. Paid plans offer extended features and longer cloud storage duration.
Q3: How many cameras per Hub?
A3: Each Hub can connect up to 16 cameras simultaneously. Cameras connect directly to the Hub and cannot link to each other.
Q4: Are email notifications on by default?
A4: No, enable them in the app’s Notification Settings. Default is off.
Q5: Why only image notifications, not videos?
A5: Video notifications are currently not supported; only images are sent.
Q6: How often are motion emails sent?
A6: On-Demand photos: immediate email notification.Motion detection: summary email every 5 minutes for all cameras, with up to 5 photos per email. You can view additional photos in the GardePro Link app.
Q7: Can I use it without a home network?
A7: No. The Hub must be connected via an Ethernet cable to a home router with DHCP enabled. The cameras rely on the Hub for all wireless communication and cannot connect to Wi-Fi directly.
Q8: Will photos be lost after cloud storage expires?
A8: Original photos stay on SD card. Expired cloud copies are deleted, but app-stored photos remain until cache is cleared.
Q9: Can cameras work independently without Hub?
A9: No. Cameras rely on the Hub for data transfer, notifications, and uploading photos to the app. Without the Hub, the camera can still take photos or videos, but they are stored only on the local SD card and will not be sent to the app or trigger notifications.
Q10: How is the additional camera discount for Plus plan calculated?
A10: First camera $3/month ($30/year), additional cameras $1.5/month ($15/year).
For full details and to see all available options, please visit our Plus Plan Details page.
Q11: How to share cameras?
A11: Use Camera Sharing in app Profile: enter recipient email → select cameras → send invitation.
Q12: Why doesn’t the camera upload HD photos and videos directly when connected to my home router?
A12: The camera defaults to 540P upload to balance efficiency, stability, and battery life.
Cloud storage cost: HD photos and videos are 5–10× larger than standard 540P files, which increases storage and transfer costs on Amazon AWS.
Bandwidth & stability: Even on home Wi-Fi, network speed and reliability vary. Uploading HD files by default may cause failures, delays, or affect remote connectivity. 540P ensures faster, more reliable uploads to the app.
Power consumption: Uploading large HD files requires the camera to work longer, significantly increasing battery usage. Using 540P helps preserve battery life.
Q13: Why do HD photos, HD videos, Live Stream, and other advanced features require the Plus plan?
A13: These advanced features require significant cloud resources. Uploading and storing HD photos/videos or Live Streams consumes more cloud storage, bandwidth, and server processing power. The Plus plan covers these costs, allowing us to provide reliable, high-quality service while keeping basic functions free.
Q14: Which features use cloud services?
A14: All of the following features rely on cloud services powered by Amazon AWS:
Photo Uploads, HD Photo, HD Video, Video Preview, Live Stream, On-Demand, App Notifications, Email Alerts, Camera Sharing, and Maps.
Among these, Photo Uploads, HD Photo, HD Video, and Video Preview specifically use cloud storage to save your photos and videos. The other features use cloud resources for notifications, live streaming, sharing, and map-related functions.