Step1： Check the signal strength between the camera and monitor
1) Whether the signal is too weak for live-streaming?
What are the antenna signal strength indicators in the status bar on the monitor? If there are only 1-2 vertical bars, the signal is too weak, it is recommended to place the camera closer to the monitor to solve the problem.
* Tell us how many walls or floor-slabs there are between the camera and the monitor. It is suggested that they would have good performance to penetrate two concrete walls at most.
2) Move the monitor closer within 3 meters in the same room to the camera, check if it is prone to disconnect.
If it continues to be disconnected, check the signal indicator please.
If the If the signal strength is low than three bars, maybe the device have some hardware problem, try step3 to change one.
If the signal strength is above two bars, try step2 to reconnect.
If the camera connect stably then take the camera across a wall. Check the signal strength again. If it is lower than 3 bars, maybe it is not suitable to place the camera here or we can change a camera to try as step3.
Step2: Reconnect the camera
According to the instructions, remove the disconnected camera and then add it again.
1) Remove the disconnected camera: Press M to enter MENU ->CAMERA MANAGENT ->press OK on the camera icon that is disconnected - press OK to remove it;
2) Add the camera: Under the CAMERA MANAGENT interface, press OK on the “+” icon, then press “PAIR” button located under the camera within 30 seconds., then wait for the “Successfully Paired” notification);
Step3: Change a new camera
We will provide a new and tested good camera for you to change. You need to add the camera to your monitor as step 2 to add the camera.
If your problem still cannot be solved, please contact us.