1. Die Batterieleistung ist niedrig. Stellen Sie sicher, dass die Kamera über gute Batterien verfügt. Gegen Ende der Akkulaufzeit nimmt die Kamera möglicherweise kürzere Videoclips auf. Tauschen Sie in diesem Fall bitte die Batterien aus.
2. Nachtsicht verbraucht deutlich mehr Batteriestrom. Um die Lebensdauer Ihrer Batterie zu verlängern, begrenzt die Wildkamera die Videolänge bei Nacht auf maximal 30 Sekunden. Wenn Sie über eine andere Stromquelle verfügen oder Ihnen der Stromverbrauch egal ist und Sie die Beschränkung aufheben möchten, wenden Sie sich bitte an unseren Kundensupport, um ein Kamera-Firmware-Update zu erhalten. Wir entschuldigen uns für etwaige Unannehmlichkeiten.
Sie können den Kunden auch bitten, das Video an uns zu senden, damit wir es analysieren können (bitte achten Sie darauf, das Video- oder Bildformat nicht zu ändern, sondern exportieren Sie es bitte direkt von der SD-Karte).
Sollte sich Ihr Problem weiterhin nicht lösen lassen, kontaktieren Sie uns bitte.
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